How we delivered a complex project for one of our clients, an American industrial manufacturer, in the field of web and mobile application development.
Sector
Service & Technology
The Challenge
Our customer is an American company, a world leader in developing and producing safe, reliable trailer components and systems.
The client decided to develop applications for their end customers, which required harmonizing digital experiences across web and mobile platforms to maintain their exceptional service and customer experience. This strategic move demanded seamless integration of sensors, APIs and other components, to support efficient workflows.
Key required functions of the system include asset management and monitoring, geofence management, payment functionality and a customer service dashboard.
The Solution
The development of the whole system was a co-production of internal and external teams, with the contract for frontend development awarded to DSS Consulting. The whole collaboration consisted of several finished and ongoing overlapping projects using agile methodology to enable the necessary flexibility.
We delivered a cohesive user experience by developing a web frontend and cross-platform mobile apps seamlessly integrated with backend services. The web interface was designed to be a responsive and intuitive experience for the end-users, while providing administrators and helpdesk staff with support tools.
We also co-designed the hosting infrastructure in close partnership with the DevOps and the Security Team of the client, ensuring the solution met their operational standards.
The mobile apps are built to mirror key workflows of the web interface, using identical backend logic and shared data flow. To ensure market reach while maintaining efficiency, we worked on a single codebase which was then built and published to both iOS and Android platforms.
The project faced several challenges, including the extra coordination due to limited overlap in working hours across regions, varying task priorities across teams and ensuring seamless data flow across components.
Technology
React, NextJS, Cloud, Flutter, native Android, iOS
The Result
Despite the challenges, both the mobile and the web application were completed and officially launched on schedule. According to the customer’s Director of Innovation, ”Collaborating with DSS brought thoughtful solutions and steady progress. Their adaptability made a meaningful difference in reaching our project goals.”
